Communication Skills-104: 2011

Monday, 31 October 2011

Michelle Obama prepares for her convention speech

SHARE YOUR THOUGHTS...

COMM104 - 04 10:40AM SPEECH PRESENTATION ORDER

TUESDAY NOVEMBER 8, 2011

ANDRE YEARWOOD
COREEN WILSON
JUDE VALDEZ
NICKISHA SPANN
MICHAEL MCDONALD
KEZIA LEGALL
JANIE GUY
LATOYA CHARLES
KHADINE BRUTUS
MALIKA BRIDGELAL
GABRIELLA BERNAND
ABICHAIL ASELIE

THURSDAY NOVEMBER 10, 2011

SHAQUILLE YARD
JENELLE WILLIAMS-HOSPEDALES
TERSA TSOI-A-FATT
ASHARA NARINE
SHANNON LEWIS
SHAUNA JOSEPH
ROMELLE GREAVES
QUINCY CAMPBELL
SHAYNE BROWN
SHERNELLE BONEY
ORNELLA BELLAMY

IF WE DO RUN OVER WITH TIME OUR LAST DAY OF PRESENTATION WOULD BE NOVEMBER 15, 2011

COMM104 - 07 1:20PM SPEECH PRESENTATION ORDER

TUESDAY NOVEMBER 8, 2011

LARRY SOOKDEO
DANIQUE SEAFORTH
ROCHELLE PRIMUS
CHERRIES LOPEZ
ALAIN JOHNSON
HERBIAN HOLLANCIED
KISHMA FERDINAND
MARIA CYRUS
LATISHA COOMBS
YAKINI BOWRIN
JONELLE ABRAHAM

**SHOULD COME PREPARED IN CASE WE HAVE TIME: DEVIKA SINGH; JONATHAN RAMROOP

THURSDAY NOVEMBER 10, 2011

DEVIKA SINGH (IF DID NOT PRESENT ON THE 8TH)
JONATHAN RAMROOP (IF DID NOT PRESENT ON THE 8TH)
MARIA NOEL
VANESSA LOCARIO
CHERYL JACKSON
PETRINA GEORGE
ELPHA DENNIS
ISHMA-EL CRAWFORD
NIGEL CAINES
CHRISTOPHER BOBB

IF WE DO RUN OVER WITH TIME OUR LAST DAY OF PRESENTATION WOULD BE NOVEMBER 15, 2011

COMM104 - 08 6:40PM SPEECH PRESENTATION ORDER

MONDAY NOVEMBER 7, 2011

KADEEM TOUSSAINT
JENNEIL SORZANO
RAMBARRAN CAROL
JENELLE NEDD
JEREMY MOSES
MC DONALD LATISHA
ESTHER LUCAS
DAMALI EASTMAN
KHADINE CHAI-HONG
VICTOR BANFIELD
SHURINE ALLSOP

**SHOULD COME PREPARED IN CASE WE HAVE TIME: LISA ALLEN; EPHRAIM THOMPSON

WEDNESDAY NOVEMBER 9, 2011

LISA ALLEN (IF DID NOT PRESENT ON THE 7TH)
EPHRAIM THOMPSON (IF DID NOT PRESENT ON THE 7TH)
CADIOLA SINGH
AMETHIA PRINCE
CARLENE NANAN
MICHAEL MCLEOD
RYAN MCCLATHCHIE
KEELLA GIFT
SHINELLE CROSS
ADRIAN CABRALIS
KEVIN ARNEAUD
TANIKA ALLEN

IF WE DO RUN OVER WITH TIME OUR LAST DAY OF PRESENTATION WOULD BE NOVEMBER 14, 2011

Thursday, 27 October 2011

Effective Listening Skills

YOU ARE REQUIRED TO LEAVE FEEDBACK UNDER THIS VIDEO

NOTES ON CHAPTER 14

Chapter 14

Adapting Verbally and Visually

Goal: To understand verbal and visual adaptation to audiences

Overview: This chapter discusses how to develop common ground, build audience interest, adapt to an audience’s level of understanding, build speaker credibility, and create and display visual aids that will be appropriate for the specific situation.

Chapter Outline

Action Step 4

Adapt your speech’s verbal and visual material to the needs of your specific audience

I. Adapting to your audience verbally

A. Relevance: adapting the information in the speech so that audience members view it as important to them

1. Establish timeliness: show how information is useful now or in the near future

2. Establish proximity: show a relationship to personal space

3. Demonstrate personal impact

B. Information comprehension

1. Orient the audience: present an overview of information

2. Define key terms

3. Illustrate new concepts with vivid examples; helps understanding and memory

4. Personalize information: present information within a frame of reference that is familiar to the audience

5. Compare unknown ideas with familiar ones

6. Use multiple methods for developing criteria

C. Common ground: the background, knowledge, attitudes, experiences, and philosophies shared by audience members and the speaker

1. Use personal pronouns: refer directly to the one speaking, spoken to, or spoken about (you, us, we, our)

2. Ask rhetorical questions: phrase questions to stimulate a mental response rather than an actual spoken response from the audience

3. Share common experiences: present personal experiences, examples, and illustrations that exhibit what you and the audience have in common

Killer Presentation Skills - A MUST READ!!!

Public Speaking: Effective Audience Interactions : Public Speaking: Usin...

CONTENT VERY IMPORTANT.... IF YOU DO NOT UNDERSTAND ANY POINT MADE PLEASE LEAVE A COMMENT OR QUESTION BEFORE

NOTES ON CHAPTER 4

Chapter 4
Communicating through Nonverbal Behavior

Goal: To understand nonverbal communication, the types of nonverbal signals used, and how they are used to communicate along with verbal messages.

Overview: This chapter identifies the characteristics of nonverbal communication, describes the sources of nonverbal information and explains how gender, sex, and cultural context will affect how different nonverbal messages will be received. The chapter concludes by offering suggestions to improve both the construction and the interpretation of nonverbal messages.

Chapter Outline

I. Nonverbal communication behaviors: bodily actions and vocal qualities that typically accompany a verbal message. They are usually interpreted as intentional and have agreed upon meanings within a given speech culture or community.

II. Characteristics of nonverbal communication

A. Nonverbal communication is continuous

B. Nonverbal communication is multi-channeled

C. Nonverbal communication can be intentional or unintentional

D. Nonverbal communication meaning can be ambiguous

E. Nonverbal communication is the primary conveyor of our emotions

III. Sources of nonverbal communication

A. Kinesics: the interpretation of body motions used in communication

1. Gestures: movements of our hands, arms, and fingers that we use to describe or to emphasize

a. Illustrators: gestures that augment a verbal message

b. Emblems: gestures that substitute for words

c. Adaptors: gestures that respond to a physical need

2. Eye contact, or gaze: how and how much we look at people with whom we are communicating

3. Facial expression: the arrangement of facial muscles to communicate emotional states or reactions to messages

4. Emoticons: typed symbols that convey emotional aspects of an online message.

5. Posture: the position and movement of the body; body orientation: posture in relation to another person

6. Haptics: the interpretation of touch

a. Reaction to touch is affected by individual preference, family background, and culture.

b. Reaction to touch differs within context (public versus private)

B. Vocalics: the interpretation of the message based on the paralinguistic features; paralanguage: the voiced but not verbal part of a spoken message.

1. Pitch: the highness or lowness of vocal tone

2. Volume: the loudness of softness of tone

3. Rate: the speed at which a person speaks

4. Quality: the sound of a person’s voice

5. Intonation: the variety, melody, or inflection in one’s voice

6. Vocalized pauses: extraneous sounds or words that interrupt fluent speech

C. Proxemics: the interpretation of a person’s use of space

1. Personal space: the distance you try to maintain when you interact with other people

2. Physical space: the part of the physical environment over which you exert control

3. Artifacts: objects and possessions we use to decorate the physical space we control

IV. Self-presentation cues

A. Physical appearance

1. Endomorph: round and heavy body type

2. Mesomorph: muscular and athletic body type

3. Ectomorph: tall and thin body type

B. Clothing and personal grooming: physical appearance sends a message and one should adapt their style of clothing and personal grooming techniques to the setting

C. Use of time; chronemics: the way others interpret your use of time

1. Monochronic time orientation: a time orientation that emphasizes doing one thing at a time, adheres to schedules and rigid appointment times, and schedules interpersonal relationships

2. Polychronic time orientation: a time orientation that emphasizes doing multiple things at once, views schedules as flexible, and subordinates scheduled activities to interpersonal relationships

V. Cultural and gender variations in nonverbal communication: many behaviors such as touch and time are culturally determined

A. Kinesics

1. Eye contact is not universally appropriate and differs in cultures and subcultures

2. Facial expressions and gestures

a. Many similarities in facial expressions across cultures

b. Gestures differ across cultures

3. Displays of emotion differ based on culture and gender; gesture style is often used to label masculinity or femininity

B. Haptics, or touch, is closely linked to culture. Some cultures encourage contact and touch, others do not. The meaning of touch also differs by gender.

C. Paralanguage

1. Volume varies greatly by culture

2. United States stereotypes masculine voices as low-pitched and loud, and feminine voices as high-pitched and expressive

D. Proxemics and territory refer to the difference between individualistic and collectivistic concepts of personal space

E. Artifacts and physical appearance: culture and gender influence clothing choices

F. Chronemics: The dominant U.S. culture has a monochromic time orientation, while many Latin American and Arab cultures have polychronic orientation.

VI. Guidelines for improving nonverbal communication

A. Interpreting nonverbal messages

1. Don’t automatically assume a particular behavior means something specific

2. Consider cultural, gender, and individual influences on behavior when interpreting nonverbal cues

3. Nonverbal messages should be interpreted in context

4. Use perception checking

B. Sending nonverbal messages

1. Be conscious of your own nonverbal behavior

2. Be purposeful in your use of nonverbal communication

3. Don’t let your nonverbal cues distract from your message

4. Make sure your nonverbal cues match your verbal communication

5. Adapt nonverbal behavior to the situation

Thursday, 20 October 2011

NO CLASS: OCTOBER 20, 2011

GOOD DAY ALL PLEASE NOTE THAT WE WILL NOT HAVE CLASS TODAY.. THE VIDEO WILL BE UP SOON!!

Monday, 10 October 2011

NEW EMAIL ADDRESS CONTACT

Because we've had so many issues with the USC email, you can feel free to send your emails to commskills104@gmail.com

JOURNAL ENTRIES TOPICS

COMM104: COMMUNICATION SKILLS

JOURNAL ENTRIES

DUE: NO LATER THANOCTOBER 17, 2011

ENTRY 1

As your first blog post, you are required to introduce yourself. Please state the following: Your name, your major, Tell us a little about yourself, Rate yourself on a scale of 1-10 on how effective you are as a communicator, 1 being ineffective and 10 being effective, and lastly, brain storm ways you can improve on your areas of weakness as a communicator.

ENTRY 2

Your personal response to the event that took place on 9/11. Did it have any impact on your life? Yes, No? State the reasons for your answer! Did the even change any of your personal point of views? Do you think differently after this event?

ENTRY 3

What is your perception of you? In about 1 paragraph state how you perceive you!

ENTRY 4

Select one local Trinidad and Tobago newspaper. Choose one article and comment about it. What is your perception of the article? What perception was formed after reading the article?

ENTRY 5

How does your culture impact the way you communicate? How does it influence your verbal and nonverbal behaviors?

ENTRY 6

What did you learn from the in-class presentations on culture?

ENTRY 7

What did you learn from the culture you presented in class? Was that culture strange to you? If you did learn something new, how does the new knowledge influence the way you communicate now.

ENTRY 8

Choose one article from your local newspaper and comment about it. What is your perception of the article? What perception was formed after reading the article?

ENTRY 9

Are you an effective verbal communicator? Is there clarity in your speech? Do you demonstrate linguistic sensitivity?

ENTRY 10

Do you use slang in your everyday conversations? Why? Do you think you use slang appropriately? State the reasons for your answer!

ESSAY TOPICS

YOU ARE TO CHOOSE ONE ESSAY TOPIC AND WRITE A 2 PAGE ESSAY. INSTRUCTION FOR THE ESSAY IS ON YOUR COURSE OUTLINE. ALL ESSAYS ARE DUE NO LATER THAN OCTOBER 18, 2011. YOU CAN SUBMIT YOUR ESSAY SOFT COPY VIA EMAIL COMMSKILLS104@GMAIL.COM OR HARD COPY AT CLASS TIME.

TOPICS

COMMUNICATION IS CONTINUOUS
COMMUNICATION MESSAGES VARY IN CONSCIOUS THOUGHT
COMMUNICATION IS RELATIONAL
COMMUNICATION HAS ETHICAL IMPLICATIONS
COMMUNICATION IS LEARNED
WHAT IS SELF MONITORING?
ISSUES OF STEREOTYPING IN PERCEPTION
USES OF LANGUAGE
CULTURE SHOCK
CULTURAL IDENTITY
UNCERTAINTY AVOIDANCE
POWER DISTANCE
ETHNOCENTRISM AND YOU
CONCRETE WORDS VS PRECISE WORDS
VERBAL VIVIDNESS
WHEN SHOULD YOU USE JARGON?
LINGUISTIC SENSITIVITY

Monday, 12 September 2011

Assignment #1 for Blog

As your first blog post, you are required to introduce yourself. Please state the following:

Your name
Your major
Tell us a little about yourself
Rate yourself on a scale of 1-10 on how effective you are as a communicator, 1 being ineffective and 10 being effective.
brain storm ways you can improve on your areas of weakness as a communicator

Note of Chapter 1

Chapter 1

Communication Perspectives

Chapter Outline

I. Communication is the process of creating or sharing meaning in informal conversation, group interaction, or public speaking.

A. Participants: individuals who take turns assuming the roles of senders and receivers during an interaction

1. Sender: where the message originates

2. Receiver: where the message is received

B. Messages: verbal utterances and nonverbal behaviors to which meaning is attributed during communication.

1. Meanings: thoughts in our minds and interpretations of other’s messages.

2. Symbols: words, sounds, and actions that are generally understood to represent meaning.

3. Encoding: the process of putting our thoughts and feelings into words and nonverbal cues.

4. Decoding: process of interpreting another’s message.

5. Form or organization: how the message is arranged.

C. Contexts: settings in which communication occurs

1. Physical context: location, environmental conditions, distance, seating arrangements, and time of day.

2. Social context: the type of relationship that may already exist between the participants

3. Historical context: background provided by previous communication episodes

4. Psychological context: mood and feelings of each person

5. Cultural context: beliefs, values, attitudes, orientations and underlying assumptions prevalent among people in a society.

D. Channels: the route used to transmit messages and the means of transporting that message.

1. Face-to-face communication has verbal symbols and nonverbal cues

2. Online communication has verbal symbols and some nonverbal cues (it is missing movement, touch, and gestures)

3. Other sensory channels

E. Noise: any stimulus that interferes with shared meaning, whether physical or psychological.

1. Physical noise: includes the sights, sounds, and other stimuli in the environment that draw people’s attention away from intended meaning.

2. Psychological noise: internal distractions based on thoughts, feelings, or emotional reaction to symbols.

a. Internal noise: thoughts and feelings that compete for attention and interfere with the communication process.

b. Semantic noise: distractions aroused by certain symbols that take our attention away from the main message.

F. Feedback: a receiver’s reactions and response to a message.

G. Model of the communication process: illustrates the communication process between two people

1. Sender encodes messages based on their previous experience

2. Receiver decodes the speaker’s message from within the context of their previous experience

3. Feedback provides information on how well the receiver understood the message.

4. Context permeates process

5. Noise may occur at various points, affecting the participant’s ability to arrive at similar meanings.

6. The process becomes more complex when you include more than two people

II. Functions of communication

A. We communicate to meet social needs

B. We communicate to enhance and maintain our sense of self

C. We communicate to develop relationships

D. We communicate to exchange information

E. We communicate to influence others

III. Communication settings

A. Interpersonal: informal conversations between a small number of people who have relationships with each other.

B. Problem-solving group: participants come together for the specific purpose of solving a problem

C. Public speaking: one or more participants deliver a prepared message to a group

D. Electronically-mediated communication: participants do not share a physical context but communicate through the use of technology.

1. E-mail: electronic correspondence over a network, not in real time.

2. Instant messaging (IM): text interactions over a network in real time when they are online.

3. Text messaging: short, written text messages between mobile phones and other hand-held devices, exchanged in real-time or stored for later retrieval.

4. Listservs: electronic mailing lists through e-mail.

5. Chat rooms: web-based forums for multiple users who exchange messages in real time.

6. Weblogs or blogs: online journals housed on a website.

7. Online games: web-based sites for group real-time play.

IV. Communication principles

A. Communication has purpose

B. Communication is continuous

C. Communication messages vary in conscious thought

1. Spontaneous expression: spoken without much conscious thought

2. Scripted: phrasings we have learned from past encounters

3. Constructed messages: those messages we put together with careful thought when our known scripts are inadequate for the situation

D. Communication is relational

1. Immediacy: the degree of liking or attractiveness in a relationship

2. Control: the degree to which one person is perceived as more dominant or powerful.

E. Communication is guided by culture

1. Culture: systems of shared beliefs, values, symbols and behaviors shared by a relatively large group of people.

2. Culture has a strong affect on perception, verbal processes, and nonverbal processes.

F. Communication has ethical implications

1. Ethics is a set of moral principles and standards

2. Truthfulness and honesty: refraining from lying, cheating, stealing or deception.

3. Integrity: maintaining consistency of belief and action (keeping promises).

4. Fairness: achieving a balance between interests without showing favor to any side.

5. Respect: showing regard for others and their ideas

6. Responsibility: being accountable for one’s thoughts and actions

G. Communication is learned

V. Increasing our communication competence

A. Must be effective and appropriate

B. Depends on motivation, knowledge, and skills

C. Credibility and social ease are also important to communication competence.

VI. Developing communication skill improvement goals

A. State the problem

B. State the specific goal

C. Outline a specific procedure for reaching the goal

D. Devise a method of determining when the goal has been reached

Course Outline!!

ANDREWS UNIVERSITY AFFILIATED AND EXTENSION PROGRAMS

UNIVERSITY OF THE SOUTHERN CARIBBEAN

1^st SEMESTER 2011/2012 SCHOOL YEAR

COURSE # & TITLE: COMM 104: COMMUNICATION SKILLS

INSTRUCTOR: Roanna Mangah CREDITS: 3

OFFICE PHONE #: 662-2241 x 2515

EMAIL: rmangah@usc.edu.tt

COURSE DESCRIPTION

‚ COMM104: Communication Skills is the study of the human communication process: with oneself, with another person, within a small group, with other cultures, and within public speaking.

COURSE OBJECTIVES:

< To produce students who are competent in using the skills of speaking, writing and reading to convey messages adequately

< To produce students who are able to construct and deliver public speeches

< To produce students who are prepared to function confidently in small-group discussion and problem-solving situations.

EXPECTED OUTCOME:

‘ All students will be expected, having met the objectives and having successfully completed all course requirements, as described on this outline, will obtain a passing grade. Students are responsible for their own learning. My role is simply to facilitate your learning experience through the use of lectures, in-class discussions, handouts, group and individual presentations.

COURSE REQUIREMENTS:

T Do all quizzes

T Keep a communication journal

T Attend class regularly

T Prepare and submit all assignments

T Participate in all group projects/presentations

T Prepare a 5 minute speech [topic must be approved by lecturer]

T Prepare a two page essay on chosen topic [topic given by lecturer]

T Prepare and participate in a group project [topic given by lecturer]

TEXT

Verderber, Rudolph and Kathleen Verderber. Communicate!. 12^th ed. USA: Thomson Wadsworth,

2008

Monday, 31 October 2011

Thursday, 27 October 2011

VI. Guidelines for improving nonverbal communication

Thursday, 20 October 2011

Monday, 10 October 2011

Monday, 12 September 2011

Communication Perspectives

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